Returns & Refunds
30 Day Return Policy & Instructions
You may initiate a return or exchange online, by phone or Live Chat. If you are not 100% satisfied with your purchase, you can return your order to us for a full refund within the 30 days of your purchase. (Bottles must be unopened, in the state you received them, and in the original packaging).
1. Email request for item return to firstname.lastname@example.org
When emailing in your request for return, please include a picture of the bottle to confirm that the product is unopened and untampered with a copy of the invoice or packing slip included with the order, at which point you will be sent a reply with the return shipping label.
2. Ship Your Item with Return Label
Place your item(s) back into the original shipping box with your invoice. Be sure to pack it properly so your item(s) won’t get damaged. Prepaid shipping label will be emailed to you after initiating a return. Securely affix your return label to the outside of the shipping package. We cannot be responsible for lost packages.
Wineonlinedelivery Fulfillment Services
5100 Us 98 North
Lakeland, Fl, 33809
Easy 30-Day Returns Policy
If you are dissatisfied with your purchase for any reason, you may return it to Wineonlinedelivery within 30 days of the purchase date, subject to the conditions and exclusions below.
Please read conditions below. If all conditions are not met, Wineonlinedelivery reserves the right to refuse the return or to charge a minimum 15% restocking fee. All returned items must be in new condition, in their original unaltered packaging (including an intact bottle label and UPC code). Wineonlinedelivery can only refund the original purchase price.
- Opened bottles
- Broken bottles
- Select special-order wines, or any item indicated on the website as nonreturnable
Please allow 3-5 business days for mail-in exchanges to be processed.
Refunds & Credits
Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable unless a wrong item is sent to you.
Wineonlinedelivery is not responsible for personal data or items left in returned merchandise. Wineonlinedelivery is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. Also, claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.